As part of our commitment to innovation and continuous improvement, we are upgrading our Personal Online and Mobile Banking systems Friday, March 21 - Monday, March 24, 2025.

In the days leading up to the upgrade weekend, and during the event itself, you will experience temporary disruptions to your Online and Mobile Banking services. However, please rest assured that our team is working diligently to minimize any inconvenience and ensure a seamless transition.

The primary reason behind this upgrade is to provide you with access to state-of-the-art technology that will better support your evolving financial needs. We understand that convenience, security, and efficiency are paramount in today’s fast-paced world, and these enhancements are designed to deliver just that. 

Important Quick Links

Download: 

CRBT System Upgrade Guide

CRBT Client Care Support:

319.862.2728
CRBTClientCare@crbt.com

PLEASE NOTE: Client support hours on upgrade weekend include extended Saturday hours until 2:00pm CST


Personal Online & Mobile Banking Upgrade Timeline:  March 21-24, 2025

Conversion timeline table

What You Need to Know:  

  • Downtime:  Online and mobile banking will be unavailable during the upgrade weekend. Additional financial tools will also be impacted. Please see the above upgrade timeline for more details. 
  • Login Information:  Your Online Banking username and password will remain the same. However, upon first login to the new system, you will be prompted to update your password. Please note that your credentials as biometric passwords (face ID/Touch ID) will not transfer to the new system and will need to be re-established.

IMPORTANT! To ensure you're able to successfully access our new system, please verify Cedar Rapids Bank & Trust has your most current contact information and security words on file by calling us or stopping by any branch. 

  • App updates on Your Mobile Device:
    • Android Users:  Delete your current app and download the new version from Google Play store. 
    • Apple Users:  A forced update will occur automatically if your device is set to allow updates.
  • Desktop Access:  The URL for desktop access will change. Existing bookmarks will no longer work. To access the new system once it goes live on Monday, March 24 at 8:00am CST, click here or click on the green 'Login' button at the top of this page and select "Personal Online Banking" from the drop-down menu.
  • Client Support:  For assistance, all locations and client care services will operate during normal business hours, including extended client care phone support on Saturday, March 22 until 2:00pm CST.
  • ATM & Debit Cards:  ATMs and debit cards will function normally throughout the upgrade. Please see page 11 of the System Upgrade Guide for Card Control details.

What IS NOT Changing?

  • Routing and account numbers
  • Account nicknames
  • Credit Sense
  • Debit and credit card numbers
  • Online and mobile banking log-in credentials - During first-time login, clients will be prompted to change passwords and will be sent a one-time security code to the contact information we have on file. Please contact the bank to make sure we have your most updated contact information to ensure successful access.
  • Future dated and existing internal Funds Transfers will carry over. Transactions scheduled over the upgrade weekend will not process until Monday, March 24 at 8:00am.
  • Checks
  • Direct deposit and automatic payments
  • e-Statements
  • Zelle

What IS Changing?

  • Bill Pay now processes payments based on the Send Date; not the Due Date. ACH payments will be withdrawn on the Send Date, while checks are deducted when deposited by the payee. See page 10 in the System Upgrade Guide for details.
  • Mobile Check Deposit - endorsements must now include "for CRBT mobile deposit only."
  • Alerts & Notifications will need to be reestablished on the new system.
  • Quicken users will need to deactivate and reactivate credentials in Quicken accounts after first-time log-in. Direct Connect users will need to use Webconnect and import any missing transactions after reconnecting.
  • External Account Transfers will not carry over to the new system. Starting Monday, March 24th, you will need to reestablish your external accounts under: Move Money/External Transfers.
  • Desktop Account Access URL will change. To access the new system once it goes live on Monday, March 24 at 8:00am CST, click here or click on the green 'Login' button at the top of this page and select "Personal Online Banking" from the drop-down menu.
  • Mobile App on Your Device - 
    • Android Users:  Delete your current app and download the new version from Google Play store. 
    •  Apple Users:  A forced update will occur automatically if your device is set to allow updates.
  • Card Control is now integrated in your new Online Banking app and will have a new look. The stand-alone app can be deleted. See page 11 of the System Upgrade Guide for details.
  • Money Manager has a new look. Users will need to reestablish account information. We recommend pulling a transaction history report prior to the upgrade weekend.

Your patience and understanding during this transition period are greatly appreciated. Should you encounter any issues or require assistance, our dedicated support team by calling 319.862.CRBT or emailing CRBTClientCare@crbt.com. Your feedback is invaluable to us, and we encourage you to share any thoughts or concerns you may have.

We are truly excited about the opportunities that this system upgrade will bring, and we remain committed to providing you with the highest quality, local banking services possible. Thank you for entrusting us with your financial needs! We look forward to serving you better with our enhanced Online and Mobile Banking platforms!